Comfort Suites Reviews

My reservation had the wrong room listed, but the front desk fixed it quickly. Not a huge deal...

I tried using the Choice Hotels app to book a room, and it was more annoying than helpful. It froze on me twice in the middle of booking, and then after I logged in, the price suddenly changed. Not really sure why it has to be so clunky, but it definitely made the whole thing feel harder than it needed to be.

Later on, I couldn’t even get my reservation to show up, even when I put in the confirmation number. It just wouldn’t find it, so I ended up going to the website instead. For a hotel app, you’d think this would be the basic stuff they’d have figured out.

I tried booking through the site and it kept freezing right in the middle of the process. Then somehow I ended up getting charged twice, which made me really uneasy. After I paid, I didn’t trust that anything had gone through correctly

I was just trying to look at one hotel, but the website made it way harder than it needed to be. It kept freezing whenever I changed the dates, and my filters randomly reset a few times. Then during checkout, it sent me back twice with no clear explanation. I really expected clearer instructions or at least some kind of prompt telling me what went wrong. What should’ve taken a few minutes ended up taking way too long.

I only stayed for one night, but I felt at ease the whole time. The front desk seemed to pay attention to who was coming in late, and the parking lot was well lit, which I definitely noticed. My room lock worked like it should too. The side door took a bit longer to close than I’d like, but it wasn’t enough to make me worry.

I booked through Choice Hotels, and my gut feeling at check-in was that things were a little more complicated than they needed to be. The front desk did find my reservation, but they had to click around for a while, so it took longer than I expected. Once that was done, the room key worked fine and there weren’t any real problems. Checkout was much smoother and quick, with no surprise charges or issues. Overall, it wasn’t bad, just felt like a average stay.

The room was clean enough and worked for what I needed, but the hallways looked worn down. Maybe they’re in the middle of fixing things or something, I’m not sure, but it definitely felt like the place could use some work.

I had an issue with my booking and, it was frustrating at first. Customer service did end up sorting it out, but I had to call twice to get there. Maybe I was expecting it to be quicker than it realistically could be, I don’t know. It wasn’t a terrible experience overall, I just wish the whole thing had gone a bit more smoothly.

I stayed a few times figuring the points would eventually add up, but they either barely showed up or didn’t seem right. When I reached out to support, the replies felt copy-and-paste, which didn’t help much. I could be wrong, but it really seems like the rewards program is more trouble than it’s worth. Not something I’d be excited to use again.

I booked a night using my Choice points and everything went smoothly. The front desk had it in the system right away, and there weren’t any extra issues. Simple and worked just fine.

I booked through Choice Hotels, and the room was way less comfortable than I expected. They make it sound like you’ll get a decent, restful stay, but that’s such a vague promise when the bed feels old, lumpy, and has a dip right in the middle.

The pillows were basically flat, the sheets felt scratchy, and I spent the whole night either too hot or too cold. I kept adjusting the temperature, but nothing really helped, so I barely got any sleep.

I wasn’t looking for anything fancy, just a normal clean room with a bed I could actually sleep in. Instead, I left tired, irritated, and feeling like the “comfortable stay” wording didn’t mean much at all. I wouldn’t choose this place again.

I was disappointed. The pool was closed the whole time, which was one of the main reasons I booked, so that was frustrating. The gym was technically there, I guess, but it was basically useless with broken or missing equipment. Not the end of the world, but also kind of ridiculous.

I stayed here for one night, and the breakfast, was just kind of average. The usual things they had, like eggs, toast, cereal, and coffee, but super fresh it didn’t really taste. The coffee was fine though, I’ll say that. It was enough to get me going in the morning, but not a breakfast I’d be excited for or anything. Overall the stay was okay, just the breakfast could be better.

I booked a room through Choice Hotels and ended up having to cancel because my plans changed. At first I figured, okay, no big deal, the site said the refund would be back in a few days. But now it’s been weeks and I still haven’t seen a dime. I’ve called support twice and somehow got two totally different answers. One person told me it was already processed, then another acted like they couldn’t even find it. Like, seriously? I was trying to be patient, but this is ridiculous. It really feels like nobody is actually trying to help, i’m done. I won’t be booking through them again...

Overall, the fees were easy to understand, so I can’t complain too much. I did notice a small extra charge that I wasn’t expecting, but it wasn’t a huge deal in the end. Just wondering if anyone else ran into the same thing?

I was only there for one night, so I wasn’t really expecting much beyond a simple place to crash. Check-in was quick, the staff seemed nice enough, and everything was straightforward. After getting settled in, though, I did notice the room was actually really clean. The bathroom looked fresh, the sheets smelled good, and I didn’t spot any dust or random stains, which is always a relief in a hotel. I’d stay there again

The staff were polite enough, and at first I thought everything was going to be smooth. But the check-in felt rushed and I didn’t really get much help, which was annoying. Not terrible, but definitely not amazing either

I book with Choice Hotels now and then because sometimes the rooms are a bit cheaper, but it really depends on the city. A few stays have felt like a good deal, and others end up not looking so great once the fees are added in. The website works fine enough, but I’m kind of worn out from having to double-check everything and compare prices every time. I just wish the rates were more consistent

Customer service was nice and they did sort out my booking quickly, which I appreciated. I just wish the communication had been clearer from the start because I had to ask a few extra questions to understand what was actually happening, and that was a bit annoying.